What happens with my booking request, if I accidentally choose a garage?
Should you send a booking request to a garage by accident, please contact our customer support as fast as possible to cancel your request.
Is it possible for a garage to refuse my booking request?
Yes, it is possible but almost never happens. It mostly occurs because of the high workload
of the garage which results in a refusal as they simply don't have enough time to accept more bookings.
If this case should every happen to you, simply choose another garage out of the list provided by Carhelper.
What happens in case of additional work on my car?
If additional work on your car, which has not been agreed on in advance, should be required,
you will receive an sms or e-mail with a quote for the additional costs including a photo of the car
part which is affected. You can then confirm or refuse the additional work.