How does Carhelper work?
Carhelper works pretty simple:
1.) Enter your car data.
2.) Choose your required service.
3.) Compare garages by reference to price, quality, customer feedbacks as well as distance and book the offer which suits you best.
Why should I choose Carhelper?
You will be offered transparent fixed prices for your car.
Enjoy a choice of over 500 qualified garages.
Each garage offer includes the exact same work. Thereby you can compare apple with apple.
Book your appointment online in less than 3 minutes.
There are no additional or hidden fees.
You receive 2 years guarantee on car parts and work.
Only original car parts or parts with the same quality are being used for your car.
There is no advance payment required. Easily pay on-site.
Appointments can be cancelled or reschedulded at no cost.
What happens after my booking request has been transmitted to Carhelper?
After you sent us your desired dates for your cars' repair or service, the garage will confirm the effective date in no time (max. 24h). After, you just bring your car to the dedicated garage on the scheduled appointment and pay on-site.
If I choose a garage and send a booking request, am I required to go there for my car's repair or service?
Yes, when the garage confirmed your appointment a contractual agreement has taken place which means you are obliged to go there. However, you can always cancel or reschedule your appointment for free in advance via our customer support.
Payment, prices & security
What does Carhelper cost me as a customer?
For you as a customer Carhelper is completely free of charge. The payment for the repair or service can easily be done on-site at the Garage.
How are the fixed prices of Carhelper calculated?
Carhelper guarantees you the best fixed prices for your required car repair or service at a garage in your area. The calculation is done by our self-developed price algorithm. This algorithm calculates the costs based on car model, mileage and chosen service. All garages in your area are being compared. The hourly rates as well as the oil- and tire prices and the replacement parts of the garages are being taken into account.
How do I pay for my selected service?
You pay on-site at the garage when picking up your car. Carhelper is 100% free of charge for you and there are no additional fees or hidden costs.
Important to know: For the first appointment most Garages require payments by cash.
How does Carhelper process my data?
All the data you are providing us will not be passed on to any third party.
What happens with my booking request, if I accidentally choose a garage?
Should you send a booking request to a garage by accident, please contact our customer support as fast as possible to cancel your request.
Is it possible for a garage to refuse my booking request?
Yes, it is possible but almost never happens. It mostly occurs because of the high workload of the garage which results in a refusal as they simply don't have enough time to accept more bookings. If this case should every happen to you, simply choose another garage out of the list provided by Carhelper.
What happens in case of additional work on my car?
If additional work on your car, which has not been agreed on in advance, should be required, you will receive an sms or e-mail with a quote for the additional costs including a photo of the car part which is affected. You can then confirm or refuse the additional work.
Service and Car Data
Why doesn't Carhelper suggest a maintenance plan for my car?
For a few cars it can happen that no suitable plan can be submitted to you. This happends for just a few special car types or older cars for which we don't have enough data. If this case should occur, please contact our customer support.
How do I know, if my car really had its last service on the indicated mileage or date?
This value is calculated by Carhelper based on the age and mileage of your car. Best to find out is to have a look into the service booklet of you car and compare the work which has been done. If you need support, feel free to contact our customer support.
What happens if I don't know what kind of service or repair my car needs?
In this case feel free to contact our customer support.